Website Terms of Use

1. About us and these Terms

1.1 This Website is operated by IG-Smart Ltd, a private limited company registered in England and Wales under company number 06873438, with registered office at 1 Park Road, Hampton Wick, Kingston Upon Thames, KT1 4AS, VAT registration number GB 161 5964 93 (“IG-Smart”, “we”, “us” or “our”).

1.2 These Terms apply to your access to and use of www.ig-smart.com and its public pages, tools and resources (the “Website”). If you do not agree to them, you should not use the Website.

1.3 The Website and IG-Smart's services are principally directed at organisations, public bodies and people acting for business or professional purposes. If you access the Website as a consumer, nothing in these Terms excludes or restricts any rights that cannot lawfully be excluded or restricted.

1.4 Our Privacy Notice explains how we process personal data. Our Cookie & Similar Technologies Notice explains our use of cookies and similar technologies. Those documents are separate from these Terms.

2. Information, not professional advice

2.1 Website content, including service descriptions, guides, Insights, case studies, investment information, Trust Centre material and other resources, is provided for general information about IG-Smart, relevant governance issues and our services.

2.2 Website content does not constitute legal, regulatory, data-protection, clinical-safety, cybersecurity, financial or other professional advice. It should not be treated as a substitute for advice or assurance based on the facts and circumstances of a particular organisation or matter.

2.3 References to legislation, regulation, standards, guidance and industry practice may change over time. Where content carries a publication or review date, it has been prepared by reference to information considered current at that date. We may update content, but we do not undertake to update every page immediately following a legal, regulatory, standards or guidance change.

2.4 We take reasonable care in preparing Website content but do not represent that every item will at all times be complete, current or suitable for a particular purpose.

3. No client or advisory relationship

3.1 Accessing the Website, submitting an enquiry, using the Assurance Pathfinder, requesting information or requesting Trust Centre material does not by itself create a client, adviser, fiduciary or other professional relationship between you and IG-Smart.

3.2 No professional engagement arises unless and until its terms have been agreed in writing by an authorised representative of IG-Smart.

3.3 Where IG-Smart enters into an engagement agreement, statement of work, confidentiality agreement or other written agreement with you or your organisation, that agreement governs the relevant engagement and prevails over these Terms to the extent of any inconsistency.

4. Investment and pricing information

4.1 Unless expressly stated otherwise, prices and investment figures displayed on the Website:

• are indicative;
• exclude VAT;
• are provided to help prospective clients understand potential engagement levels; and
• do not constitute an offer capable of acceptance.

4.2 Fees, scope, assumptions, dependencies and commercial terms are confirmed through the applicable proposal, statement of work or engagement agreement.

5. Assurance Pathfinder and interactive tools

5.1 The Assurance Pathfinder is a routing and information tool intended to help users identify IG-Smart services that may be relevant to the information they provide.

5.2 Pathfinder outputs do not constitute:

• legal or regulatory advice;
• a compliance assessment;
• an audit or assurance opinion;
• a risk rating;
• a certification or accreditation decision;
• confirmation that a particular service is legally required; or
• a substitute for an assessment of your organisation's circumstances.

5.3 Outputs depend on the information submitted by the user and may not identify every relevant requirement, risk or service.

6. Trust Centre and other resources

6.1 Public resources made available through the Website may be used within your organisation for legitimate evaluation, procurement, governance and internal reference purposes, subject to any restrictions stated on the relevant material.

6.2 Unless a document states otherwise, you may also share such material with professional advisers or other persons supporting your organisation's evaluation of IG-Smart on a reasonable need-to-know basis.

6.3 Certain Trust Centre documents may:

• be available only on request;
• contain confidential or security-sensitive information;
• be subject to additional access conditions;
• be provided under an existing confidentiality agreement or NDA; or
• have time-limited availability.

Each released document carries one of the following release conditions: unrestricted public material; internal evaluation only; internal evaluation and professional advisers; NDA/confidential; or another specific restriction. The release conditions, NDA or access notice applicable to a document override these Terms (including clause 6.2) in relation to that document. Clause 6.2 applies only where the release conditions permit sharing with professional advisers.

6.4 You must not publicly redistribute, republish, sell, commercially exploit or materially alter restricted or non-public material without our written permission.

7. Information you submit

7.1 If you submit information through the Website, you must ensure that, to the best of your knowledge, it is accurate and that you have the right and authority to provide it.

7.2 General Website forms are not intended for special-category personal data or similarly sensitive information. Do not submit special-category personal data, criminal-offence data, privileged material, credentials, detailed vulnerability information or other highly sensitive information through general Website forms. If such information is genuinely required, IG-Smart will arrange an appropriate secure channel and, where necessary, provide additional information about how it will be handled.

7.3 Where a form allows you to provide a link to a document, do not provide publicly accessible links to confidential or sensitive material. If documents are required, we will arrange an appropriate secure method of exchange.

7.4 Submission through a general Website form does not by itself create an NDA or a contractual duty of confidentiality beyond duties imposed by applicable law or an existing agreement.

7.5 Personal data submitted through the Website is processed in accordance with our Privacy Notice.

8. Intellectual property and third-party rights

8.1 Unless otherwise stated, the Website and its original content, design, graphics, diagrams, databases, branding and other materials are owned by or licensed to IG-Smart and are protected by applicable intellectual property laws.

8.2 You may view, download or print reasonable extracts from public Website pages for your organisation's internal, non-commercial information, evaluation and procurement purposes.

Except as permitted by law or these Terms, you must not reproduce, republish, commercially exploit or create a material derivative of Website content without our written permission.

8.3 Third-party company names, trade marks and logos appearing on the Website remain the property of their respective owners. Their appearance should be understood only in the context in which the Website describes the relevant organisation, programme, engagement or experience and does not, of itself, imply sponsorship or endorsement by that third party.

8.4 Any certification, accreditation or standards-body marks displayed on the Website remain the property of their respective owners and are subject to the applicable owner's usage requirements.

9. Acceptable use

You must not use the Website to:

9.1 commit or facilitate unlawful, fraudulent or abusive activity;

9.2 attempt to gain unauthorised access to the Website, its infrastructure, administrative areas, databases or connected systems;

9.3 introduce malware, malicious code or other harmful material;

9.4 conduct vulnerability scanning, penetration testing, denial-of-service testing, load testing or similar technical testing without our prior written permission;

9.5 circumvent authentication, access controls, rate limits, robots instructions or other technical protections;

9.6 submit spam, knowingly false enquiries, abusive content or malicious form submissions;

9.7 use automated systems to extract substantial quantities of Website material in a manner that unreasonably burdens the Website or circumvents technical restrictions; or

9.8 interfere with the normal operation, integrity or security of the Website.

Ordinary indexing by legitimate search engines in accordance with our technical instructions is not prohibited by this clause.

10. Links and third-party websites

10.1 The Website may contain links to regulators, standards bodies, professional organisations and other third-party websites. Those links are provided for information and convenience.

10.2 We do not control third-party websites and are not responsible for their availability, security, content or privacy practices.

10.3 You may link fairly and lawfully to public pages on the Website provided that you do not:

• imply an association, approval or endorsement that does not exist;
• misrepresent your relationship with IG-Smart;
• frame the Website in a way that obscures its source; or
• link from unlawful or misleading content.

11. Availability, security and changes

11.1 We aim to maintain a secure and available Website but do not guarantee uninterrupted, error-free or continuously available access.

11.2 We take reasonable measures appropriate to the Website to protect its security. However, no internet service can be guaranteed to be completely free of vulnerabilities, malicious code or other technical risks.

You are responsible for maintaining appropriate security controls on devices and systems used to access the Website.

11.3 We may change, suspend, restrict or withdraw any part of the Website where reasonably necessary, including for maintenance, security, legal, operational or commercial reasons.

11.4 We may amend these Terms from time to time. The version and effective date displayed on the published Terms will identify the version then in force.

12. Liability

12.1 Nothing in these Terms excludes or restricts liability for:

• death or personal injury caused by negligence where liability cannot lawfully be excluded;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot lawfully be excluded or restricted.

12.2 Business users. If you use the Website for business or professional purposes, then, to the fullest extent permitted by law:

(a) the Website and its general informational content are provided without any implied warranty or condition beyond those which cannot lawfully be excluded;

(b) IG-Smart is not liable for losses arising from a decision made solely in reliance on general Website content rather than advice provided under an agreed professional engagement; and

(c) IG-Smart is not liable for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, anticipated savings, goodwill or reputation arising from or in connection with use of the Website.

12.3 Nothing in these Website Terms limits or replaces any liability regime expressly agreed in a separate IG-Smart engagement agreement, statement of work or other written contract.

12.4 Consumers. If you are a consumer, these Terms do not affect any mandatory statutory rights or remedies available to you.

13. Governing law and jurisdiction

13.1 These Terms and any non-contractual dispute arising out of or in connection with the Website are governed by the laws of England and Wales.

13.2 Business users. The courts of England and Wales have exclusive jurisdiction over disputes arising out of or in connection with these Terms or use of the Website.

13.3 Consumers. If mandatory consumer law gives you rights to bring proceedings in another jurisdiction, nothing in this clause removes those rights.

14. General

14.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in effect.

14.2 A delay or failure by IG-Smart to enforce a provision does not constitute a waiver of that provision or any other right.

14.3 Unless expressly stated otherwise, no person other than you and IG-Smart has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

14.4 These Website Terms do not amend or override a separate written agreement between IG-Smart and a client, supplier or other contracting party.

15. Contact

For general or commercial enquiries: info@ig-smart.com

For data-protection matters: dpo@ig-smart.com

• IG-Smart Ltd, registered in England and Wales
• Company number: 06873438
• Registered office: 1 Park Road, Hampton Wick, Kingston Upon Thames, KT1 4AS, United Kingdom
• VAT registration number: GB 161 5964 93