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IG-Smart — Governance, Risk & Assurance

Policies & Governance

Whistleblowing Policy

Commitment to Transparency

At IG-Smart Ltd, we maintain a culture of openness and accountability. We encourage all employees, consultants, and stakeholders to report any genuine concerns regarding unethical, illegal, or improper conduct. We believe that identifying issues early is a vital component of robust governance.

Scope of the Policy

This policy applies to the reporting of "malpractice," which includes, but is not limited to:

  • Criminal activity (e.g., fraud, corruption, bribery, or theft).
  • Failure to comply with legal or professional obligations.
  • Miscarriage of justice.
  • Health and safety risks.
  • Damage to the environment.
  • Deliberate concealment of any of the above.

The Reporting Process

We ensure that the process for raising a concern is clear and accessible:

  • Step 1: Disclosure: Concerns should be raised directly with the designated Compliance Officer.
  • Step 2: Confidentiality: All reports will be treated with the strictest confidence. The identity of the whistleblower will not be disclosed without their explicit consent, unless required by law or a regulatory body.
  • Step 3: Investigation: IG-Smart Ltd will acknowledge receipt of the report within 48 hours and launch an impartial investigation. The findings will be documented and reported to the firm’s leadership.
  • Step 4: Outcome: The whistleblower will be kept informed of the investigation’s progress and its ultimate conclusion, to the extent that it does not infringe on the privacy of others or legal obligations.

Protection Against Retaliation

IG-Smart Ltd maintains a zero-tolerance policy toward retaliation.

  • No employee or contractor will suffer any form of victimization, harassment, or adverse employment consequences for reporting a concern in good faith.
  • Any attempt to victimize or retaliate against a whistleblower will be treated as a serious disciplinary matter and may result in immediate termination of the relationship.

External Reporting

While we encourage internal resolution, we recognize that there may be exceptional circumstances where a whistleblower feels unable to report internally. In such cases, the individual is encouraged to contact the appropriate regulatory authority relevant to the jurisdiction of the issue.

Policy Integrity

This policy is a living document, reviewed annually to ensure it remains aligned with global best practices and the evolving governance standards of the firm.