The Myton Hospices
NHS Information Governance Toolkit compliance in under two months for a hospice charity
Strongest proof
IG Toolkit level 2 in under two months · retained annually
- Sector
- Charity / Social Enterprise · Healthcare / NHS
- Capability
- Information Governance · NHS & HealthTech
- Geography
- Coventry and Warwickshire, United Kingdom
- Engagement model
- Retained / managed service
- Period
- Initial Toolkit programme, then retained annually
- Evidence
- Named client · Public evidence
At a glance
- Who
- The Myton Hospices · Charity / Social Enterprise · Healthcare / NHS
- Why it mattered
- A hospice charity faced completing the NHS Information Governance Toolkit for the first time.
- IG-Smart's role
- NHS IG Toolkit / DSPT compliance and retained advice, support and training
01The exposure
The Myton Hospices is a registered charity providing palliative and end-of-life care for people in Coventry and Warwickshire.
To work with the NHS, Myton needed to comply with the NHS Information Governance Toolkit — a daunting task for an organisation completing it for the first time, handling highly sensitive information about patients and families.
02The mandate
Hands-on support to audit current practice, prepare evidence, close gaps and reach the required compliance level quickly — followed by continuing support as the Toolkit became the DSPT.
Commissioned scope
- Audit of information governance practice
- Evidence preparation for the NHS IG Toolkit
- Gap identification and action planning
- Ongoing ad-hoc advice and support
- Information governance training
- Transition support to the Data Security and Protection Toolkit
03Environment
Organisation context
Describes the client organisation — not the size of IG-Smart's work.
- Hospice charity serving Coventry and Warwickshire
Frameworks in scope
- NHS Information Governance Toolkit
- NHS Data Security and Protection Toolkit
Scope boundary
- Toolkit version year is not stated.
- Staff numbers and training volumes are not stated.
04IG-Smart's approach
- 01
Assess
Audited Myton's practice against the Toolkit requirements and identified gaps.
- 02
Build
Prepared evidence and built a practical action plan with the hospice team.
- 03
Assure
Supported Myton to level 2 compliance in under two months.
- 04
Manage
Retained annually for ad-hoc advice, support and training as requirements moved to the DSPT.
Engagement phases: Assess · Build · Assure · Manage
05Engagement scale
What IG-Smart's work covered
- Toolkit audit, evidence and action plan
- Annual advice, support and training
06What we delivered
- Practice audit findings
- Toolkit evidence portfolio
- Gap analysis and action plan
- Information governance training
07Outcome
Client-reported result
Myton achieved NHS IG Toolkit level 2 compliance in under two months.
Follow-on engagement
Myton retains IG-Smart annually for ad-hoc advice, support and training.
08Client perspective
“Completing the Information Governance Toolkit for the first time is a daunting task. IG Smart worked alongside us to audit our practice, prepare our evidence, identify gaps and build an action plan to enable us to become level 2 compliant, which we achieved (with a lot of hard work!) in under two months. The knowledge, experience and good humour of the team at IG Smart meant this was a manageable and ultimately very worthwhile process.”
09What this demonstrates
Relevant to hospices, charities, care providers and other independent organisations that deliver NHS-funded care and must complete the DSPT.
10What buyers can verify
Public
- Named client
- Engagement scope
- Named client quotation
- Engagement period stated
- Deliverable types described
Further evidence can be discussed subject to confidentiality and client permissions.
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