Data Privacy & Information Governance · Managed service
Managed Data Privacy Programme
Ongoing, senior-led privacy governance — so decisions, actions and evidence stay governed continuously, without building equivalent senior capability in-house.
Not occasional advice. An operating capability that keeps privacy risk in view, period after period.
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When this service fits
Privacy governance has outgrown ad-hoc support
No dedicated senior privacy capability
Material privacy matters lack an experienced senior owner and independent challenge.
Privacy activity is hard to coordinate
Data protection impact assessments (DPIAs), incidents, rights requests, policy actions and business change are handled inconsistently.
Multiple teams or jurisdictions
Accountability, decisions and evidence need to stay coherent across the organisation.
Leadership needs better visibility
Executives or the Board need a clear view of risk, open actions and decisions required.
External scrutiny is increasing
Customers, regulators, auditors or procurement teams expect stronger evidence of privacy governance.
Service boundaries
Managed privacy programme or outsourced DPO?
- Is this the same as an outsourced DPO?
- No. A DPO provides independent oversight of compliance. The Managed Data Privacy Programme provides structured, ongoing privacy-governance capability. It can operate alongside an internal DPO or an IG-Smart-provided DPO, with responsibilities and decision rights kept clearly separated.
- Do we need to appoint IG-Smart as our DPO?
- No. The programme can operate with or without a formal IG-Smart DPO appointment. Where a designated DPO is also required, see our Fractional & Outsourced DPO Services.
What changes for your organisation
Privacy governance you can see, operate and evidence
Clear ownership
Material privacy matters have accountable owners.
Decisions on record
Advice, management decisions and rationale stay traceable.
Actions stay visible
Open, overdue and escalated matters don’t disappear into email.
A usable leadership view
Reporting focuses attention on material risk and decisions.
IG-Smart Managed Privacy Governance Cycle
A recurring governance cycle, not a one-off project
Oversee
Matters, risks and upcoming decisions stay visible.
Advise
Senior challenge and advice when decisions arise.
Act
Agreed activities, actions and escalations.
Evidence
Decisions, rationale and records maintained.
Report
Material position presented to leadership.
Improve
Priorities refreshed as risk and processing change.
Improve feeds the next period’s oversight.
How the programme starts
Mobilisation begins at the start of the engagement. The timetable, milestones and service cadence are agreed in writing for your organisation, rather than a fixed first-month schedule.
Agree the operating model
Governance, responsibilities, escalation routes, reporting requirements and service cadence.
Review the starting position
Existing privacy arrangements, current risks and priority matters.
Establish the working records
Establish or rationalise registers, decision records and oversight mechanisms; agree initial priorities.
Move into recurring governance
Oversee → Advise → Act → Evidence → Report → Improve.
What you receive
The working records of a governed privacy programme
The dashboards, registers and executive reporting that may support the programme.
- Open privacy risks
- 7
- ▼ 2 vs last period
- DPIAs open / closed
- 3 / 11
- ▲ 2 closed
- Incidents under review
- 1
- No change
- Rights requests
- 14
- ▲ 3 this period
Privacy risk by severity
Evidence complete
82%
- Overdue actions
- 4
- Policy reviews due
- 2
- Matters for escalation
- 2
Illustrative output
Privacy Governance Dashboard
Ongoing oversight
A recurring view of the privacy programme, so issues are seen and escalated before they become exposure.
What it helps you see
- Current privacy-risk position and movement
- DPIAs and assessments
- Incidents and rights activity
- Overdue actions and policy reviews
- Evidence status
- Matters requiring escalation
Likely format
Dashboard / reporting view · Supporting registers and evidence records · Executive PDF summary where agreed
| Ref | Matter | Management decision | Status |
|---|---|---|---|
| PD-14 | New analytics processing | Approved with conditions | Closed |
| PD-15 | Support-record retention | Under consideration | Open |
| PD-16 | New international supplier | Escalated to board | Escalated |
| PD-17 | Employee monitoring tool | Declined | Closed |
+ Rationale+ Evidence ref+ Review date recorded for every entry
Illustrative output
Privacy Decision Register
Accountability & decisions
Every material privacy decision recorded with the advice given, management’s decision and its basis.
What it helps you see
- Matter and advice given
- Management decision and rationale
- Accountable owner
- Evidence reference and review date
- Status and escalation
Likely format
Spreadsheet / register · Extract for leadership reporting
- Customer portalDigital leadMedium
- Screen
- Assess
- Mitigate
- DPO input
- Approve
- HR system replacementHR directorHigh
- Screen
- Assess
- Mitigate
- DPO input
- Approve
- Marketing automationMarketingLow
- Screen
- Assess
- Mitigate
- DPO input
- Approve
Illustrative output
DPIA Oversight Log
Risk governance
Each DPIA tracked from screening to approval, so high-risk processing never proceeds unseen.
What it helps you see
- Processing activity and business owner
- Risk rating and current stage
- Open actions
- DPO input
- Target and next review dates
Likely format
Tracker / register · Dashboard capture
Top three risks
- High-risk DPIA awaiting sign-off
- Supplier transfer assessment overdue
- One policy past review date
Significant events
- One minor incident, closed; no notification required
Decisions required
- Approve conditional go-live
- Confirm retention change
Next period
- Clear DPIA backlog
- Refresh staff awareness
Illustrative output
Board Privacy Summary
Executive reporting
The privacy position in one view for leadership, with the decisions it needs to take.
What it helps you see
- Overall position and movement
- Top risks and significant events
- Overdue and high-priority actions
- Decisions required
- Next-period priorities
Likely format
IG-Smart branded PDF · Board pack section
Illustrative structure — not a client document. Exact outputs and formats depend on the agreed scope.
Working together
Clear about who does what
IG-Smart
- Senior privacy / Data Protection Officer (DPO) advice
- Independent challenge
- Governance oversight
- Agreed managed activities
- Escalation
- Reporting
Your organisation
- Business ownership
- Operational decisions
- Implementation
- Timely information and evidence
- Management risk acceptance
- Accountable internal owners
Typical activities within scope
- Governance
- DPIA oversight · policy review · accountability records
- Operational privacy
- Rights requests · incidents · business change
- Risk & assurance
- Privacy risk · supplier privacy matters · transfers where applicable
- Leadership
- Escalation · reporting · action tracking
Scope, cadence and reporting rhythm are agreed in writing per engagement and refreshed as processing, risk and regulation change; not every activity applies to every organisation.
Core programme and separately scoped workHide detail
Core to every programme
- Governance, oversight and structured programme management
- Senior advice and independent challenge
- Risk-based prioritisation
- Management and board reporting
Scoped separately where required
- Operational administration at scale
- Extensive remediation delivery
- Large implementation programmes
- Specialist cyber, legal or international-transfer deep dives
- Resource-heavy privacy-office execution
Scope, cadence and reporting rhythm are agreed in writing per engagement and refreshed as processing, risk and regulation change; not every activity applies to every organisation.
Relevant evidence
Direct retained DPO and privacy-governance evidence
Three retained or outsourced DPO engagements — each direct evidence for this service.
View the evidence: Glenmark PharmaceuticalsNamed client · Life Sciences / Pharmaceutical
Glenmark Pharmaceuticals
Retained external DPO service
Retained external DPO · Global remit
View the evidence: Banham GroupNamed client · Security Services & Technology
Banham Group
Defined-scope assessment → retained managed DPO service
Gap analysis → implementation support → outsourced DPO since 2020
View the evidence: accuRxNamed client · Healthcare / NHS
accuRx
Retained DPO and NHS IG support
Retained DPO services · privacy and NHS information-governance support during growth
Client perspective
“IG Smart quickly enabled AIMIA to reach GDPR readiness and implementation of the ‘privacy by design’ framework in a highly efficient and time-effective manner.”
Your IG-Smart team
Who provides this capability
Senior-led support from relevant IG-Smart privacy, information-governance and programme specialists. Engagement responsibilities, escalation routes, continuity arrangements and any urgent-response expectations are agreed in writing for the service.
Subject-matter expert
Michael Abtar
LLB (Hons), PG.Dip.Law, Cert. DPO
Senior governance and privacy-assurance perspective, with executive oversight of the programme.
View profile
Subject-matter expert
Shaista Peart
BA (Hons), CIPP/E
Privacy and information-governance specialist supporting operational and DPO requirements.
View profile
Client & programme contact
Julia Andrade
Coordinates scope, practitioners, delivery and stakeholder communication.
View profile
Questions buyers ask
Before you engage
Is this the same as an outsourced DPO?
No. A DPO provides independent oversight of compliance. The Managed Data Privacy Programme provides structured, ongoing privacy-governance capability. It can operate alongside an internal DPO or an IG-Smart-provided DPO, with responsibilities and decision rights kept clearly separated.
Do we need to appoint IG-Smart as our DPO?
No. The programme can operate with or without a formal IG-Smart DPO appointment. Where a designated DPO is also required, see our Fractional & Outsourced DPO Services.
Fractional & Outsourced DPO ServicesCan it work alongside our internal privacy team?
Yes. Scope is agreed around the capability you already have, so the programme strengthens your team rather than duplicating it. Engagement responsibilities, escalation routes and reporting cadence are agreed in writing around the organisation’s existing roles and priority matters.
Who stays accountable for decisions?
Your organisation. IG-Smart advises, challenges, oversees and escalates; business ownership, operational decisions, implementation and risk acceptance remain with your management.
What is not included?
Operational administration at scale, extensive remediation, large implementation programmes and specialist deep dives are scoped separately where required, so the core programme stays focused on governance, oversight and reporting.
What are the fees based on?
Fees reflect organisational size and complexity, entities and jurisdictions, processing complexity, operating cadence, reporting requirements and existing internal capability. Scope, deliverables, assumptions and fees are agreed in writing before work begins. Any material work outside the agreed scope, including additional on-site requirements or travel where applicable, is discussed and agreed with you before additional charges are incurred. Engagement structure, delivery location and any commitment or response terms are agreed for your service; there is no universal package implied here.
Investment
Scoped to requirement
Delivered as an ongoing managed or retained service, depending on scope. Scope, deliverables, assumptions and fees are agreed in writing before work begins.
The fee depends on
- Organisational size and complexity
- Entities and jurisdictions
- Processing complexity and regulatory environment
- Operating cadence and volume of privacy activity
- Reporting requirements
- Existing internal capability
Senior privacy capability without building equivalent capability in-house. The level of oversight, operating support and reporting is tailored to your organisation; any subsequent change to scope or cost is agreed before additional charges are incurred.
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